How Do I Submit a Claim with Aflac?

It’s simple! Fill out the necessary forms to the best of your ability. Afterwards, your medical provider may be required to fill in claim information before it is finally submitted via fax or mail. While your claim is being processed, you can log in and check your claim status on our website.

For our accident, cancer, hospital and critical illness products, you can walk through our SmartClaim® process and you could get your cash benefits fast. Other claims which require additional inputs from your doctor or hospital may take longer to process. Your cash is then sent out either as a check to your home address or as a direct deposit to your bank account.

Processing time is based on business days after all required documentation needed to render a decision is received and no further validation and/or research is required.